A useful complaint record starts with the company that actually provided, arranged or serviced the product. LendingClub does not hold loan accounts or make credit decisions.
Keep the evidence
Save the agreement, disclosures, payment history, bank records, emails, texts and screenshots that show what happened. Record dates, amounts and the legal company name.1
Start with the provider
Use the complaint or support channel published in the provider’s agreement or account portal. State the problem, the amount involved, the outcome you are requesting and the documents that support it.
Escalate to the appropriate regulator
If the issue is unresolved, the relevant state regulator may accept complaints about licensed financial businesses. The CFPB also accepts consumer complaints about many financial products and services. 1 You can also use our state regulator directory to identify a relevant agency. Check that the selected agency covers the company and product.
Automatic debits and urgent payment issues
If the dispute involves an upcoming electronic debit, review the provider agreement and your bank or credit union’s procedures promptly. Do not wait until after multiple disputed withdrawals to gather records.3
Website-content issues
If the issue is an inaccurate statement or calculation on LendingClub, use the methodology in Editorial Standards & Corrections to understand how facts and examples are reviewed.
Questions about this website
For a website issue, email [email protected]. Include the affected page and a brief explanation. Existing loan disputes belong with the lender or servicer.
Further checks for this decision
Use the official directory to locate your state regulator, then confirm current details on the agency's website.2
If a suspected loan scam involves a fee for guaranteed approval, follow the FTC's reporting guidance.4